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Our factory gate Our factory inside Our conference roon One of our office Our laser cutting workshop 4 Our laser cutting working shop 1 our water Jet cutting workshop one of our laser cutting workshop one of our laser cutting workshop3
SUNTOP LASER persists in customer-oriented strategy to provide customers with satisfaction of pre-sale and after-sale service of installation, commissioning, training and maintenance etc.
1. Pre-sale Service
Before signing the contract, our company will offer various proposals of production process, the technical consultation, testing samples, selection of equipment models etc.
2. Installation and Debugging
According to the negotiation, the trade term can be FOB, CIF, CFR,DDP, DDU etc, we will deliver the machine within the stipulated time and dispatch technical engineers for installation if customer need.
The technical training is about 3-15 days to buyer’s technicians ( the exact time depend on the actual machines ), we can provide the training either in seller’s or the buyer’s training center. The main training contents are as follows:
Training on common use of the drawing software ;
Training on operation of cutting / welding / marking software ;
Training on procedures of switching on or off the machine ;
Training on the significance of panel and software control parameters, the parameter selection scope ;
Basic maintenance and cleaning ;
the consumable parts replacement or repairing .
We also provide relevant technical support and the automation system .
Free technical consulting and future software upgrades .
The response time of our oversea customers service is within 24 hours.
After the warranty period, users only have to pay for the net cost of repair parts, while the users also enjoy the machine's life-long service.